Refund policy

Thank you for shopping with Originators™. Customer satisfaction is important to us.

Returns

All Originators™ products are made to order. Because of this, we do not accept returns or exchanges for items ordered in the wrong size, color, or due to a change of mind.

Please review your order carefully before completing your purchase.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 14 days of receiving your order.

To help us resolve the issue, please include:

  • Your order number
  • A description of the problem
  • Clear photos of the item and packaging

If your claim is approved, we will provide a replacement or refund at no additional cost.

Exchanges

At this time, we do not offer direct exchanges. If there is an issue with your order, please contact our support team, and we will work with you to find a solution.

Refunds

Approved refunds will be processed to your original payment method. Please allow 5–10 business days for the refund to appear on your account, depending on your financial institution.

Contact Us

For any questions regarding returns, exchanges, or refunds, please contact us at:

Email: support@originators.com

Thank you for supporting Originators™.

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